Customers asked to call CVPS if power still out

first_imgOver 500 workers continued to work to restore power to the last 300 CVPS customers in Windham County Thursday morning.”We made good progress Wednesday, and with the light so visible at the end of the tunnel, we’re giving it all we’ve got yet again today,” said spokeswoman Christine Rivers. “Each repair is still coming slow, as crews continue to spend hours to restore power one or two customers at a time, but we expect every customer outage we are aware of to be restored by late tonight. Thus we encourage customers still without power to call 1-800-451-2877.”At daybreak Thursday, more than 75 contract lines crews were working with 40 CVPS line crews, 50 tree crews and hundreds of support staff to wrap up the $3 million restoration effort that began Friday.”This has been a long but amazing restoration effort. The ice and tree damage we’ve seen in Windsor and especially Windham County rivals anything we’ve seen in our service territory. And we could not have done this without the invaluable coordination and support of dozens of utilities and local businesses, and federal, state and local officials,” said CVPS President Bob Young. “We sincerely appreciate the outpouring of support we’ve seen from the customers, communities and businesses we serve. I cannot put into words how much we appreciate everyone’s efforts, patience and selflessness to restore normalcy to our customers. I also want to thank our employees, who have devoted themselves to customers while putting their own lives on hold.”CVPS estimates that it has resolved more than 1,200 separate problems on its system this week, in some cases rebuilding sections that were destroyed within Orange, Windsor and Windham counties. Over 80 poles were broken – more than 50 of those in Windham County alone, and thousands of trees brought down hundreds of lines.PLEASE CALLCVPS asked customers who are still without power as of 8 a.m. today to contact the company at 1-800-451-2877. Due to the extent of the damage in some areas that are affecting only single and small groups of customers, some without power may not be listed in the outage management system. As restoration efforts draw toward an end, the company wants to assure that no one is left without power.If customers see that others in their neighborhood have power, but they do not, CVPS asks that those customers switch their breakers off and on to assure the problem is not localized inside their home.The company also reminded customers that while service lines or overhead wires that run from a pole to a house or business are the utility’s responsibility, the service cable that runs along the side of the house is the customer’s responsibility.If those service cables are damaged, customers should contact an electrician. The service bracket that attaches the service line to the house is generally maintained by CVPS. However, the weather head, attached to the service cable, which prevents water damage to the wiring, is maintained by the customer’s electrician.last_img

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