Member experience: Link interaction to experience

first_imgCredit unions have been working hard to figure out how their optimal member experiences will look and feel. From rebranding, to process and systems improvement, to streamlined procedures and policy—all can be essential elements to success.One CEO I work with regularly recently said, “We always thought we were member-centric, but when we really dug into things, we didn’t have a clue what a mess we’d created for them [the members] and for us.”Our conversation also sparked another realization. A lot of time and energy was going into improving transaction quality and making sure staff was trained to know the systems and processes. But very little attention was being paid to interaction quality.What’s the difference? Transaction quality is the technical accuracy and efficiency of getting something done. Transactions can involve staff or not. ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading »last_img read more

Campbell seeks revenge on Hampton

first_img Associated Press February 12, 2020 Campbell seeks revenge on Hampton SAVVY SENIORS: Hampton’s Jermaine Marrow, Greg Heckstall and Dondre Griffin have collectively scored 40 percent of the team’s points this season and have accounted for 42 percent of all Pirates scoring over the last five games.FUELING THE OFFENSE: Marrow has either made or assisted on 44 percent of all Hampton field goals over the last five games. The senior guard has 34 field goals and 30 assists in those games.WINNING WHEN: Hampton is a perfect 6-0 when the team blocks at least six opposing shots. The Pirates are 5-13 this season when they block fewer than six shots.STREAK STATS: Hampton has lost its last three road games, scoring 78.7 points, while allowing 85.3 per game.DID YOU KNOW: The Hampton offense has scored 78.7 points per game, the 26th-highest figure in Division I. Campbell has only averaged 68.9 points per game, which ranks 220th nationally.center_img ___For more AP college basketball coverage: https://apnews.com/Collegebasketball and http://twitter.com/AP_Top25___This was generated by Automated Insights, http://www.automatedinsights.com/ap, using data from STATS LLC, https://www.stats.com Share This StoryFacebookTwitteremailPrintLinkedinRedditHampton (11-13, 6-5) vs. Campbell (12-13, 3-10)John W. Pope Jr. Convocation Center, Buies Creek, North Carolina; Thursday, 7 p.m. ESTBOTTOM LINE: Campbell seeks revenge on Hampton after dropping the first matchup in Hampton. The teams last played each other on Jan. 23, when the Pirates outshot Campbell from the field 53.8 percent to 46.6 percent and hit 12 more foul shots en route to a nine-point victory.last_img read more

Update on the latest in sports:

first_imgNew tennis tournament in France aiming for younger audiencePARIS (AP) — With discussions ongoing over whether the U.S. Open or the French Open can even take place later this year, a new digitally friendly tennis tournament starts Saturday in southern France with four Top 10-ranked players involved.Co-founder Patrick Mouratoglou hopes the Ultimate Tennis Showdown can change the way tennis is viewed by allowing a younger audience to access the raw feelings of players.The UTS features ATP Finals winner Stefanos Tsitsipas and U.S. Open semifinalist Matteo Berrettini. There will be 10 players with matches every weekend for five weeks in a round robin format.Matches will be streamed live with organizers saying every sight and sound will be captured.  FORT WORTH, Texas (AP) — Scott Dixon was the fast driver for most of the all-in-one-day delayed opener for IndyCar.Five-time champion Dixon took the checkered flag at dusk Saturday for his fourth win at the 1 1/2-mile, high-banked oval in Texas. He had been the fastest in practice earlier in the day and qualified second.The 39-year-old New Zealander raced to his 47th career victory and matched A.J. Foyt’s record of 18 seasons with a win.After a restart with three laps left, Dixon sped away in the No. 9 Chip Ganassi Honda.TENNIS-NEW TOURNAMENT UFC-MCGREGOR RETIRES AGAINConor McGregor again says he’s doneUNDATED (AP) — Conor McGregor has announced his retirement from fighting for the third time in four years.McGregor abruptly made his latest dubious declaration on his Twitter account, where the former two-division UFC champion also announced his retirement in 2016 and 2019.The 31-year-old McGregor revitalized his combat sports career in January with an impressive first-round stoppage of Donald “Cowboy” Cerrone at UFC 246. McGregor remains the UFC’s biggest star and biggest financial draw. Associated Press Share This StoryFacebookTwitteremailPrintLinkedinRedditFOOTBALL-OBIT-KEN RILEYFormer Bengals star Ken Riley dead at 72ST. PETERSBURG, Fla. (AP) — Former Cincinnati Bengals standout Ken Riley, who was also a coach and athletic director at his alma mater Florida A&M, has died. The university made the announcement Sunday. June 7, 2020 Riley was 72. He played 15 seasons for the Bengals as a defensive back, with 65 career interceptions for 596 yards, and five touchdowns. The interceptions rank fifth in NFL history. He also recovered 18 fumbles.Before his NFL career, Riley was a four-year starter at quarterback for the Rattlers. Later, he returned to become Florida A&M’s head football coach and then athletic director.The university did not reveal a cause of death.INDYCAR-TEXASDixon takes checkered flag Update on the latest in sports: UFC 250Nunes defends beltLAS VEGAS (AP) — Amanda Nunes earned a dominant unanimous decision victory over featherweight contender Felicia Spencer at UFC 250.Nunes became the first UFC fighter to defend a championship belt while holding titles in two divisions with her one-sided win. Nunes also is the UFC’s long-reigning bantamweight champion.Cody Garbrandt also knocked out Raphael Assunção an instant before the second-round bell in the co-main event at a fan-free gym on the UFC’s corporate campus in Las Vegas.last_img read more

Tottenham vs Olympiakos odds: 4/1 for Kane and Son to score

first_imgTOTTENHAM welcome Olympiacos in Jose Mourinho’s first Champions League match as Spurs boss and Ladbrokes have a huge offer for punters.Ladbrokes are offering 4/1 on Harry Kane and Son Hueng-min to score in tonight’s clash.1 Harry Kane and Son Hueng-min speak to new boss Jose Mourinho in trainingThis great 4/1 offer for Kane and Son to score, which is much shorter at 11/4 elswere, can be claimed HERE.Spurs were rampant in Mourinho’s first game in charge as they stormed to a 3-0 lead at away West Ham.Both forwards netted in the victory at the London Stadium with Son netting the opener before Kane scored the third.This offer is available to new and existing customers – but punters who create an account can make the most of Ladbrokes’ bet £5 and get £20 free.As previously mentioned, Ladbrokes are offering free bets for as little as a £5 bet.From betting just a fiver on this Spurs offer a new customer, they will award you with £20 of free bets to play with.To claim this offer, new customers have to register using promo code 20FREE.José Mourinho has spoken to Pochettino’s son about his dad’s sacking but is yet to talk with Tottenham predecessorlast_img read more