Phones, moans and monitors

first_imgRelated posts:No related photos. Nearly 2 per cent of the UK workforce is employed in call centres accordingto Diane Beard, occupational health adviser with Medical Industrial Serviceswho works with Thomas Cook. Her presentation at the symposium highlighted good and poor practice in callcentres. She also covered the use of head sets, DSE assessments and thereporting and management of work-related upper limb disorders. Shift work andhealth assessments for night workers were also examined. Other topics includedthe importance of communication and the problem of stress. Comments are closed. Phones, moans and monitorsOn 1 Jul 2001 in Personnel Today Previous Article Next Articlelast_img