Fielding Complaints How to Respond Correctly

first_imgServe in the customer service field long enough and you’ll hear it all. Some of the complaints you’ll get have simple solutions. Others will be more complicated to resolve. Still, regardless of the complaint, your motivation will always be the same: appease the customer. At no point will the waver; it’s as inevitable as the complaints themselves. Here are some of the complaints you’ll hear most often:If your customer complains about the amount of time they’ve spent waiting for service, you need to resolve this issue by making the customer understand that your business runs at full tilt, all the time. There is no room to expedite the process. You’re already doing your best to address their needs as quickly as possible.If your customer questions your commitment to them, you must prove them wrong. Never let your customers feel unwanted because that should never be the case. Immediately focus on this disenfranchised customer. Is the customer always right? That’s up to you to decide. Just understand that your customers are your lifeblood and need to be treated as such. A dedicated approach to customer support is an integral part of any business growth strategy. Read the full article by Joseph Gustav for more information on this topic.AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to PrintPrintShare to EmailEmailShare to MoreAddThislast_img read more